Frequently Asked Questions
Helpful information about shopping at velqazir.com.
What does velqazir.com sell?
velqazir.com™ specializes in lighting products.
How can I contact customer support?
You can reach our customer support team at service@velqazir.com or +86 173 0443 1345.
When is customer support available?
Our stated business hours are Monday–Friday, 10:00–17:00 (UTC-7).
Can I request an order cancellation?
Please contact customer support as soon as possible if you need to cancel or change an order. Requests can only be accommodated when the order has not progressed beyond the stage where the requested change can reasonably be made.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery, subject to the applicable return conditions.
What if my item arrives damaged or incorrect?
Please contact customer support with your order information and relevant details or photographs so that the matter can be reviewed.
How do I ask a question that is not listed here?
Email service@velqazir.com and our team will assist with your inquiry.