Return & Refund Policy

RETURNS & REFUNDS

Return & Refund Policy

Clear information about returns, refunds, and order issues.

Return Window: Eligible products may be returned within 30 calendar days after delivery.

1. Return Requests

If you would like to return an eligible product, please contact us within 30 calendar days after delivery. Please provide the relevant order information so that the return request can be reviewed.

2. Return Review

Returned products may be reviewed after they are received. Eligibility for a refund is determined based on the applicable return conditions and the condition of the returned product.

3. Refunds

For an approved return, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on the payment method and the relevant financial institution.

4. Damaged or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us with your order information and relevant supporting details or photographs.

5. Order Cancellation

If you need to cancel an order, please contact customer support as soon as possible. Cancellation requests can only be accommodated when the order has not progressed beyond the stage where the requested cancellation can reasonably be made.